Play responsibly,
stay safe
hibajee bd believes gaming should be a source of fun — not stress or harm. On this page we explain how to set limits, when to seek help, and how to keep yourself safe.
For users aged 21 and above only
hibajee bd's casino and betting services are available to users aged 21 and above only. Age is verified at registration. If a minor has accidentally opened an account or used a family member's device, please contact us — we will act immediately.
What responsible gaming is and why it matters
Problems start when fun turns into something more — so knowing yourself is important.
Online casino or sports betting is entertainment — much like watching a film or playing sport. hibajee bd always wants every user to enjoy it safely. For some people, however, betting or gaming can gradually become a dependency — responsible gaming means staying aware and using the right tools to prevent that from happening.
Our Terms and Conditions clearly state when and how each user may use their account and what behaviour is not acceptable. Rules on self-exclusion and limit-setting are also detailed there.
Remember: placing more bets to try to recover money you have lost is a dangerous cycle. Keep every gaming session within a set budget and time limit.
Tools to keep yourself safe
hibajee bd provides several tools to help you stay in control.
Deposit Limit
Set a daily, weekly, or monthly cap on your deposits. Once a limit is active, you can lower it immediately, but raising it requires a waiting period.
Session Time Limit
Set a time limit for each gaming session. When the time is up, you will receive an automatic alert and the option to end the session.
Self-Exclusion
You can block your account for a set period — 30 days, 6 months, or permanently. During self-exclusion, login and deposits are completely disabled.
Loss Limit
Once you have lost more than a set amount, your account automatically goes into a pause. This is a straightforward way to break a cycle of heavy losses.
Cool-Off
For a temporary break, put your account on hold for anywhere from 24 hours to 7 days — no explanation needed. You can return normally once the break is over.
Activity History
View a full record of your deposits, bets, and withdrawals. Keeping track of your own spending is the first step toward mindful gaming.
To use these tools, contact hibajee bd's 24/7 live chat or email support — our team is available in both Bengali and English.
Recognise the warning signs
If you notice these signs, it is time to seek help.
Chasing losses
Placing bet after bet to recover what you have lost — and losing more each time? That is a warning sign.
Spending household money
Using money set aside for daily family expenses, rent, or your children's education on betting? That is a serious signal.
Sleep and daily life disrupted
Gaming night after night, losing focus at work, spending less time with family — these are cautionary signs.
Playing in secret
Hiding your betting from family or friends, or lying about it — this behaviour points to a problem.
Restlessness when unable to play
Feeling angry, restless, or low when you cannot play? These feelings may indicate a mental dependency.
Betting with borrowed money
Borrowing from friends, family, or financial institutions to bet — this is a clear sign of a serious problem.
Where to get help
If it feels hard to manage alone, reach out to people close to you and professional counsellors.
The first step out of problem gaming is acknowledging that you need help. Someone close to you — a family member, friend, or someone you trust — can be your first source of support. Reaching out to a professional mental health provider is a brave and sensible decision.
Our FAQ section has answers to common questions about responsible gaming, such as how to close your account or set limits.
Family and loved ones
Family members are often the first to notice when someone is in difficulty. Talk openly with your family — they are there for you.
Professional support
A mental health professional or counsellor can help you deal with gaming addiction effectively. Both public and private services are available in Bangladesh.
hibajee bd live chat
Our 24/7 live chat support team can help you set limits on your account, apply self-exclusion, or talk through any concern you have.
Email Support
If you prefer not to chat, write to us by email — share the details and we will respond promptly. All communication is completely confidential.
Contact us now
To apply self-exclusion or set limits, reach hibajee bd support through any of the channels below. Our team serves you in both Bengali and English.
When you request self-exclusion, you will receive a confirmation email before it takes effect. Permanent exclusion cannot be reversed.
hibajee bd's commitment
We are not just a gaming platform — we want our users to stay healthy and happy. Read about hibajee bd and you will see that responsibility is at the heart of our service.
- No one under 21 can open an account or play — age is verified at registration.
- Limit-setting and self-exclusion tools are free and available to everyone.
- No marketing messages or promotional communications are sent during a self-exclusion period.
- When suspicious activity is detected, our team reaches out to the user directly.
- Activity history is always shown transparently — no information is hidden.
- Your personal data is protected in line with our privacy policy — read the Privacy Policy.
- Our support team works 24 hours a day, 7 days a week, in Bengali and English.
Tips for safe gaming
Follow these habits and gaming stays enjoyable.
- Set a fixed budget before each session — only deposit that amount.
- If you lose, stop — that is enough for the day; start fresh tomorrow with a clear head.
- Never bet when drinking, under stress, or when angry.
- Do not treat betting as a source of income — it is entertainment, not investment.
- Take regular breaks — step away from the screen for a few minutes every hour.
- Make sure children or other family members cannot access your account.
- If you feel pressure to play, take a break immediately or reach out for support.
Common questions about responsible gaming
What you need to know to keep yourself and your loved ones safe.