FAQ
Complete answers to hibajee bd's common questions
From creating an account to withdrawals, VIP benefits, customer support, and cricket betting — detailed answers to everything, all in one place.
20+ questions answered
24/7 support
Secure payments
3 VIP tiers
The questions that come up most often while using hibajee bd are all gathered on this page. Rules for reaching customer support, VIP program benefits, account management, the withdrawal process, and betting on BPL and international cricket — more than 20 questions are answered across five separate categories below. If you cannot find your question, let us know via live chat.
Customer Support
Before reaching out to the support team, keep your registered mobile number, username, and the date and time the issue occurred within easy reach. For payment-related problems, have a screenshot or transaction ID ready. Having these details on hand helps resolve issues faster.
Yes, hibajee bd customer support is active seven days a week, twenty-four hours a day. Whether it is late at night, early morning, a public holiday, or Eid season — help is available at any time. During live matches, use live chat for immediate assistance.
The hibajee bd support team serves players in both Bengali and English. Full support in Bengali is provided with Bangladeshi players in mind, so there is no problem if you cannot write in English.
hibajee bd offers two support channels: 24/7 live chat inside the site where you can speak directly with an agent, and email support where you can send detailed descriptions along with images or screenshots. For urgent matters, live chat gives the fastest response.
All email requests are reviewed as quickly as possible. Simple questions tend to get faster replies, but complex account or payment issues may take a little longer. If you are in a hurry, live chat is the better option — responses are immediate.
VIP Program
The hibajee bd VIP program has three tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.5% weekly cashback, Silver members receive up to 1.0%, and Gold members receive up to 1.5% weekly cashback. Each tier comes with its own benefits and priority support.
Moving up a VIP tier depends on playing regularly and staying active on the platform. The more consistently you deposit and play, the sooner you can advance to the next tier. For specific requirements, see the hibajee bd VIP page.
Alongside cashback, VIP members receive priority customer support, early access to special promotions and offers, and faster withdrawal processing at higher tiers. Gold tier members enjoy the most benefits overall.
Cashback is calculated on the net loss for the week — that is, total amount lost minus total amount won. For example, if a Silver member has a net loss of ৳20,000 in a week, the cashback is ৳20,000 × 1.0% = ৳200. Cashback is generally credited to the account at the end of each week.
The weekly cashback rate at the Gold VIP tier is 1.5%. Regardless of the net loss amount in a week, cashback is paid at a maximum of 1.5%. This is the highest rate across all three tiers, making it a notable benefit for regular players.
Account and Login
Your username must be unique and made up of English letters or numbers. Keep your password strong — at least eight characters, including uppercase letters, numbers, and symbols. Do not use your date of birth or phone number as a password, as these are easy to guess.
When logging in from a new device, OTP verification may be requested for security. The OTP is sent to your registered mobile number. This is a standard process to protect your account, so keep the mobile number used during registration active.
Yes, personal details can be updated, but only after identity verification. To change your mobile number or email, contact the support team via live chat or email. For security reasons, this type of change is restricted from the settings page.
Click the "Forgot password?" option on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. If the reset does not work, contact hibajee bd live chat and the support team will verify your identity and assist you.
First, clear your browser cache and cookies and try again. If you are using the mobile app, update it. If the problem continues despite a working internet connection, report it to hibajee bd live chat — account locks and other technical issues are resolved immediately.
Withdrawal Questions
Yes, to withdraw from hibajee bd you must use a mobile wallet registered in your own name. Whether you withdraw to bKash, Nagad, Rocket, or Upay, the account must be in your name. Funds are not sent to wallets registered under someone else's name.
Withdrawal requests at hibajee bd generally take between 30 minutes and 3 hours to process. The same timeframe applies to all wallets — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500.
To withdraw winnings from a bonus, the wagering requirement must be met. For the welcome bonus, the bonus amount must be wagered 25 times. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must complete ৳1,500 × 25 = ৳37,500 in bets before the bonus winnings can be withdrawn.
hibajee bd processes withdrawals seven days a week, so there is no extra delay at night or on Fridays and Saturdays. Withdrawals are completed within the usual 30 minutes to 3 hours. Bank holidays have no effect either, as all payments go through mobile wallets.
The pending status usually changes within 30 minutes to 3 hours. If it has been longer than that, contact live chat with the withdrawal request details and your wallet number. The hibajee bd support team will look into it promptly.
BPL and International Matches
Yes, you can place multi bets or accumulator bets — adding multiple selections to a single bet multiplies the odds together. For example, if three selections have decimal odds of 1.50, 1.80, and 1.90, the combined odds are 1.50 × 1.80 × 1.90 = 5.13. A ৳100 bet returns ৳513, but if any one selection loses, the entire bet is lost.
Decimal odds are straightforward — multiply the odds figure by your stake to get the total return. For example, a ৳1,000 bet on Team A at decimal odds of 2.25 returns ৳2,250 in total if it wins (৳1,250 profit plus the ৳1,000 original stake). The same bet is 5/4 in fractional format and +125 in American format.
On the hibajee bd cricket betting page, BPL, IPL, T20 World Cup, and other international matches are covered with popular markets including match winner, top batter, highest-scoring innings, over/under runs, and first wicket method, among others. During the BPL season, the number of available markets increases further.
Yes, hibajee bd offers live in-play betting. You can bet on various markets after a match has started, and the odds change in real time. Live betting on Bangladesh Tigers matches is particularly popular, as odds shift immediately after a wicket or a six.
A favourite team has a higher chance of winning, so their odds are lower, meaning less profit if they win. For example, a ৳1,000 bet on Team B (favourite) at decimal odds of 1.50 returns ৳1,500 in total if they win (৳500 profit). In American format this is -200, meaning you need to stake ৳200 to win ৳100 in profit.
Still have a question?
If you did not find your answer on this page, the hibajee bd support team is always here for you. Reach out in Bengali, describe any issue, and you will get a resolution.
Live Chat Support
Click the live chat button from any page on the site. Get immediate help in Bengali or English, 24/7.
Email Support
For detailed issues, email with screenshots to: [email protected] — the support team will reply as quickly as possible.